Hello, I run an ISP and would like to use RT to manage customer information as well as track their support issues.
I added custom fields to Users so as to be able to include IP addresses and other standard customer info. I plan to create a non privileged user for each customer. Is there a way to attach a ticket to a user without making them an owner? More importantly, is there a way to attach a ticket to a user and not have them get an email regarding it? I would like to be able to track incidents, updates and notes as tickets associated with a user (Customer) without spamming them every time we do some internal updates. I also need to be able to search by a user/customer and view their tickets. Is there a good way to do this? Thanks for any help. -Aaron No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.1/963 - Release Date: 8/20/2007 5:44 PM
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