Kenn, SO would my csr need to log in as the customer and initiate the ticket or is there a way to change the requestor from the UI as a superuser?
Thanks, Aaron -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Wednesday, August 22, 2007 9:16 AM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customer Management with RT? Aaron, Why not just let the customer/user be the requestor and remove any notification privileges and/or modify any notification scrips to not send to the requestor accordingly? That way, they know nothing unless you send them direct E_mail and you have a requestoer that can be used for any kind of query. Hope this helps. Kenn LBNL [EMAIL PROTECTED] wrote: > Hello, > > I run an ISP and would like to use RT to manage customer information as > well as track their support issues. > > > > I added custom fields to Users so as to be able to include IP addresses > and other standard customer info. > > > > I plan to create a non privileged user for each customer. > > > > Is there a way to attach a ticket to a user without making them an > owner? More importantly, is there a way to attach a ticket to a user and > not have them get an email regarding it? > > > > I would like to be able to track incidents, updates and notes as tickets > associated with a user (Customer) without spamming them every time we do > some internal updates. > > > > I also need to be able to search by a user/customer and view their tickets. > > > > Is there a good way to do this? > > > > Thanks for any help. > > > > -Aaron > > > > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.484 / Virus Database: 269.12.1/963 - Release Date: > 8/20/2007 5:44 PM > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.2/966 - Release Date: 8/22/2007 9:05 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.2/966 - Release Date: 8/22/2007 9:05 AM _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com