[EMAIL PROTECTED] wrote: > Kenn, > > SO would my csr need to log in as the customer and initiate the ticket or is > there a way to change the requestor from the UI as a superuser? > > Thanks, > > Aaron > > Sort answer: you can change any of tickets data from within the web interface. It largely depends on what type of rights the user you are doing the action has.
And oddly enough, this very old screen shot on RT 3 even shows this functionality. http://www.bestpractical.com/images/screenshots/rt/3.0/newticket.gif You might find more answers to your questions on the wiki: http://wiki.bestpractical.com/view/HomePage In particular, http://wiki.bestpractical.com/view/Requestor and for what rights you'd need to give a user to set the owner: http://wiki.bestpractical.com/view/QueueSpecificRights .r' _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
