Not to change directions on you, but you could set up an email address for each of your queues, then use rt-mailgate and /etc/aliases to create tickets from those emails in the appropriate appropriate queues. There are directions on how to do this in the rt_essentials book, the mailing list, the readme, and the wiki
It seems to me that in order to successfully filter the emails, you would have to train your users to put keywords in the email body. It would probably be a lot easier to just train them to send their requests to the appropriate email address, ie [EMAIL PROTECTED], etc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Machiel van Veen Sent: Tuesday, September 11, 2007 11:16 AM To: [email protected] Subject: Re: [rt-users] Filter on body On IRC someone suggested, --- if ($self->$TicketObj->Transactions->First->Content =~ /Zylab body filter test /i ) --- It does not work though, does anyone know how I can refine this? If any one can point me to the right docs that would be great too, I tried the wiki but it seems to be incomplete. I attempted the read from the code but thats way over my head. Thanks again for any replies on this. -- Best regards Machiel van Veen On Tuesday 11 September 2007 10:46, Machiel van Veen wrote: > Hi list, > > I need to create a filter to move messages to a queue automaticly depending > on the contents of the email body. I already have filters checking on > subject so I think I can reuse that one. > > Would the following filter work? > > --- > > Condition: On Create > > Action: User Defined > > Template: Global template: Blank > > Stage: TransactionCreate > > Custom condition: > > Custom action preparation code: return 1; > > Custom action cleanup code: > if ($self->TicketObj->Body( ) =~ /Content I filter on /i ) { > > $self->TicketObj->SetQueue('Destination queue'); > return 1; > } > > --- > > Thanks for any help on this in advance. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
