Hi Machiel,
I do something similar. Since this transaction is On Create, look at the
transaction content instead of the ticket body.
if ($self->TransactionObj->Content( ) =~ /Content I filter on /i )
Regards,
Gene
At 01:46 AM 9/11/2007, Machiel van Veen wrote:
Hi list,
I need to create a filter to move messages to a queue automaticly
depending on
the contents of the email body. I already have filters checking on subject so
I think I can reuse that one.
Would the following filter work?
---
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition:
Custom action preparation code: return 1;
Custom action cleanup code:
if ($self->TicketObj->Body( ) =~ /Content I filter on /i ) {
$self->TicketObj->SetQueue('Destination queue');
return 1;
}
---
Thanks for any help on this in advance.
--
Best regards,
Machiel van Veen
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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