I have the same issue and do what you suggested but my fields come back in the query blank. When I go in the ticket I can see the custom fields though and modify them..
On 9/21/07, soma <[EMAIL PROTECTED]> wrote: > > That worked. Thanks Kenn. > > Soma Manjulavil, > Boncle Inc. > > Get a free BoncleExpress from http://www.boncle.com > The assurance of secure messages and transactions > > > -----Original Message----- > From: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Sent: Friday, September 21, 2007 11:23 AM > To: soma > Cc: [email protected] > Subject: Re: [rt-users] How do I view my custom fields in my ticket query > result? > > Soma, > > > You need to go to the "Advanced" query screen. There, you find > where > > the code (bottom box) is displaying the fields and add this > > '__CustomField.{xxxxxxxxx}__', > > where xxxxxxxxxis the name of the custom field. It is case-sensitive so > do not forget the capitols in the name. Put this where you want it to > show in your query and that should do it. > > > Kenn > LBNL > > On 9/21/2007 10:54 AM, soma wrote: > > Hi, > > > > > > > > We have RT 3.6.4 installed. I was trying to create a query which > > shows all the tickets assigned to a specific person. Query is working > > fine. It returns all the rows. My problem is that I am not able to add > > the custom fields into my display field list. Custom fields are not > > showing-up in the "Display Columns->Add Columns" list box. How can I fix > > this? I need to view the custom fields in my query result. Any help > > would be appreciated. > > > > > > > > Soma Manjulavil, > > > > Boncle Inc. > > > > > > > > Get a free BoncleExpress from http://www.boncle.com > > <BLOCKED::http://www.boncle.com> > > > > The assurance of secure messages and transactions > > > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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