Matt,
Let me see the query (copy from your advanced screen). Are you sure the
tickets that are a result from the query have something in that CF? Are
you getting everything else you selected in the query?
Kenn
LBNL
On 9/24/2007 8:20 AM, matt wells wrote:
I have the same issue and do what you suggested but my fields come back
in the query blank. When I go in the ticket I can see the custom fields
though and modify them..
On 9/21/07, * soma* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:
That worked. Thanks Kenn.
Soma Manjulavil,
Boncle Inc.
Get a free BoncleExpress from http://www.boncle.com
The assurance of secure messages and transactions
-----Original Message-----
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>]
Sent: Friday, September 21, 2007 11:23 AM
To: soma
Cc: [email protected]
<mailto:[email protected]>
Subject: Re: [rt-users] How do I view my custom fields in my ticket
query
result?
Soma,
You need to go to the "Advanced" query screen. There, you
find where
the code (bottom box) is displaying the fields and add this
'__CustomField.{xxxxxxxxx}__',
where xxxxxxxxxis the name of the custom field. It is case-sensitive so
do not forget the capitols in the name. Put this where you want it to
show in your query and that should do it.
Kenn
LBNL
On 9/21/2007 10:54 AM, soma wrote:
> Hi,
>
>
>
> We have RT 3.6.4 installed. I was trying to create a query which
> shows all the tickets assigned to a specific person. Query is
working
> fine. It returns all the rows. My problem is that I am not able
to add
> the custom fields into my display field list. Custom fields are not
> showing-up in the "Display Columns->Add Columns" list box. How
can I fix
> this? I need to view the custom fields in my query result. Any help
> would be appreciated.
>
>
>
> Soma Manjulavil,
>
> Boncle Inc.
>
>
>
> Get a free BoncleExpress from http://www.boncle.com
> <BLOCKED::http://www.boncle.com>
>
> The assurance of secure messages and transactions
>
>
>
>
>
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