Hello Everyone! Currently running v3.6.3 on FC7, yum installation - awesome!
Fairly new to RT and am trying to wrap my head around the best way to setup a customer support queue (non-privileged users). >From the wiki I have it setup and working great, I also added the AutoReplyPassword template so requestors will be able to use the SelfService web interface. This leads me to my question. Is there a way for these users to manage, reset or request their password if they lose it? And one unrelated question - Is there a way to email a copy of an entire ticket (documentation for review meetings, etc)? Thanks! Craig _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
