Hi Craig,
Re: your password reset question. I have a scrip that resets an
unprivileged user's password and then mails it to them. It is triggered by
an e-mail from the user that consists of the word "reset". It doesn't let
the user specify a password, but if they forget it they can easily reset it
anytime they want. If you think this will meet your needs I can send it to
you or post it.
Regards,
Gene
At 09:48 AM 9/27/2007, Craig Isdahl wrote:
Fairly new to RT and am trying to wrap my head around the best way to setup
a customer support queue (non-privileged users).
From the wiki I have it setup and working great, I also added the
AutoReplyPassword template so requestors will be able to use the SelfService
web interface. This leads me to my question.
Is there a way for these users to manage, reset or request their password if
they lose it?
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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