Yes, please send or post. That sounds like it would do the trick nicely. Thanks! Craig
> -----Original Message----- > From: Gene LeDuc [mailto:[EMAIL PROTECTED] > Sent: Thursday, September 27, 2007 1:16 PM > To: Craig Isdahl > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Unprivileged user passwords > > Hi Craig, > > Re: your password reset question. I have a scrip that resets an > unprivileged user's password and then mails it to them. It is triggered > by > an e-mail from the user that consists of the word "reset". It doesn't let > the user specify a password, but if they forget it they can easily reset > it > anytime they want. If you think this will meet your needs I can send it > to > you or post it. > > Regards, > Gene > > At 09:48 AM 9/27/2007, Craig Isdahl wrote: > >Fairly new to RT and am trying to wrap my head around the best way to > setup > >a customer support queue (non-privileged users). > > > > From the wiki I have it setup and working great, I also added the > >AutoReplyPassword template so requestors will be able to use the > SelfService > >web interface. This leads me to my question. > > > >Is there a way for these users to manage, reset or request their password > if > >they lose it? > > > -- > Gene LeDuc, GSEC > Security Analyst > San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com