Matthew;
What version of RT are you using?
With > 3.6.1, I noticed slowness with transaction custom fields queries,
if you do not use them try and comment out the following lines from
html/Ticket/Elements/ShowTransaction
%# if ($Transaction->CustomFieldValues->Count) {
%# <& /Elements/ShowCustomFields, Object => $Transaction &>
%#}
You may find tickets display quicker --but again do this if you do not
use Transaction CF's--
Regards;
Roy
Mathew wrote:
I've been informed that some are beginning to complain about the speed
of RT when it comes to loading tickets that contain attachments. This
has led to the question of distributed computing in the way of load
balancing. I'd like to avoid moving in this direction with RT as we
don't have the need for it. Our user base is small as is our ticket count.
It would seem that most of the bottleneck comes from actually loading
the page. I've found that tickets with numerous transactions (exact
number not known) tend to be slow to load even without attachments.
How should I go about pinpointing the bottleneck so I can find a
solution that won't require a major tech refresh?
Mathew
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