In the "refers to" field of the ticket, put 'at://potsdam.edu/asset/66' where 'potsdam.edu' is the name of the RT domain, and '66' is the number of the ticket.
On Fri, 2007-10-12 at 10:57 -0400, Patterson, Craig wrote: > Everyone, > > I apologize for posting this on the RT list, but I can not find even an > archive of the old AT list, and I'm sure I've seen the answer to my > question there. > > Basically, I want to be able to link a ticket to an asset by putting the > assets id in a custom field for the ticket. I recall that it was quite > simple. You needed to put in a value in the "Link values to" for the > tickets custom field, I just don't recall for the format was. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
