look in RT_SiteConfig.pm for what '$rtname' is set to - this is what you should put in what you have marked as [mywebpath].
eg. Set( $rtname, 'potsdam.edu'); On Tue, 2007-10-16 at 13:16 -0400, Patterson, Craig wrote: > Matthew, > > I was trying your method without success. If I use put > at://[mywebpath]/asset/[assetid] in the "refers to" link, it returns > Couldn't resolve 'at://testhelpdesk/rt/asset/1' into a URI. > > If I change "at" to "http", RT accepts it, but it really is just a hyper > link. If I go to the asset page and look at "referred to by" is blank, > and if I click the link itself from the ticket screen, it opens up a new > window and I get a not found error. > > Is there some step I'm missing? > > Thanks for any suggestions, > > Craig > > -----Original Message----- > From: Matthew Keller [mailto:[EMAIL PROTECTED] > Sent: Tuesday, October 16, 2007 9:39 AM > To: Patterson, Craig > Cc: Franzini, Gabriele [Nervianoms]; [email protected] > Subject: RE: [rt-users] Asset Tracker: add link to asset from > Ticketcustomfield > > What I explained is exactly the same thing, without the need for a > custom field. > > On Tue, 2007-10-16 at 09:33 -0400, Patterson, Craig wrote: > > Thanks Matthew and Gabrielle, > > > > What I was trying to do was a little more complex, I probably didn't > > explain it very well. I wanted make the asset a "refers to" link from > > the ticket's links page. Luckily I finally found the solution in our > > old development DB. The solution required a scrip which I found on > the > > old asset tracker list ages ago... > > > > Custom Condition: > > my $trans = $self->TransactionObj->Type; > > my $new_value = $self->TransactionObj->NewValue; > > my $cf_id = $self->TransactionObj->Field; > > > > if ($trans ne 'CustomField') { return 0; } > > if (! $new_value) { return 0; } > > my $cf = new RT::CustomField($RT::SystemUser); > > my ($id,$msg) = $cf->Load($cf_id); > > > > if (!$id) { > > $RT::Logger->crit("Could not load CF: $msg"); > > return 0; > > } > > if ($cf->Name ne 'asset') { return 0; } > > > > 1; > > > > Custom action preparation code: > > 1; > > > > Custom action cleanup code: > > my $new_value = $self->TransactionObj->NewValue; > > my $asset = RTx::AssetTracker::Asset->new($self->CurrentUser); > > my ($id,$msg) = $asset->Load($new_value); > > if (! $id) { > > $RT::Logger->crit("Could not load asset $new_value: $msg"); > > return 0; > > } > > ($id,$msg) = $self->TicketObj->AddLink(Type => 'RefersTo', Target => > > $asset->URI); > > if (! $id) { > > $RT::Logger->crit("Could not AddLink: $msg"); > > return 0; > > } > > 1; > > > > So now I can type in the name of the asset on in Tickets custom field > > and automatically link it to the asset. What is the benefit? We > don't > > have to change our ticket creation process for regular user requests, > > ie, from the phone or from email. Plus, we can look at the asset and > > see all of the tickets associated to it in the "Referred to by" area. > > > > Craig > > > > -----Original Message----- > > From: Matthew Keller [mailto:[EMAIL PROTECTED] > > Sent: Monday, October 15, 2007 10:01 AM > > To: Patterson, Craig > > Cc: [email protected] > > Subject: Re: [rt-users] Asset Tracker: add link to asset from Ticket > > customfield > > > > In the "refers to" field of the ticket, put > 'at://potsdam.edu/asset/66' > > where 'potsdam.edu' is the name of the RT domain, and '66' is the > number > > of the ticket. > > > > > > On Fri, 2007-10-12 at 10:57 -0400, Patterson, Craig wrote: > > > Everyone, > > > > > > I apologize for posting this on the RT list, but I can not find even > > an > > > archive of the old AT list, and I'm sure I've seen the answer to my > > > question there. > > > > > > Basically, I want to be able to link a ticket to an asset by putting > > the > > > assets id in a custom field for the ticket. I recall that it was > > quite > > > simple. You needed to put in a value in the "Link values to" for > the > > > tickets custom field, I just don't recall for the format was. > > > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
