Hi everyone, What rights would I need to give someone to allow them to transfer from one queue to another? Specifically:
They belong to Queue A, they receive the ticket in their queue, after troubleshooting they realize the issue needs to go to Queue B, what rights do the Queue A members need to transfer into Queue B? Currently I have: CommentonTicket CreateTicket SeeQueue StealTicket TakeTicket What am I missing? I tried looking in the archives with no luck :( Cheers!! Helmuth _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
