Helmuth,
I didn't see "ModifyTicket" listed. I believe that changing the Queue
classifies the action as a ticket modification, since I don't see "Queue
Change" specifically. Hope this helps.
Kenn
LBNL
On 10/18/2007 9:12 AM, Helmuth Ramirez wrote:
Hi everyone,
What rights would I need to give someone to allow them to transfer
from one queue to another? Specifically:
They belong to Queue A, they receive the ticket in their queue, after
troubleshooting they realize the issue needs to go to Queue B, what
rights do the Queue A members need to transfer into Queue B?
Currently I have:
CommentonTicket
CreateTicket
SeeQueue
StealTicket
TakeTicket
What am I missing? I tried looking in the archives with no luck :(
Cheers!!
Helmuth
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