Looks like that did it. Thanks Kenn!!
-----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Thursday, October 18, 2007 1:47 PM To: Helmuth Ramirez Cc: rt Users Subject: Re: [rt-users] Queue transfer rights Helmuth, I didn't see "ModifyTicket" listed. I believe that changing the Queue classifies the action as a ticket modification, since I don't see "Queue Change" specifically. Hope this helps. Kenn LBNL On 10/18/2007 9:12 AM, Helmuth Ramirez wrote: > Hi everyone, > What rights would I need to give someone to allow them to transfer > from one queue to another? Specifically: > > They belong to Queue A, they receive the ticket in their queue, after > troubleshooting they realize the issue needs to go to Queue B, what > rights do the Queue A members need to transfer into Queue B? > > Currently I have: > > CommentonTicket > CreateTicket > SeeQueue > StealTicket > TakeTicket > > What am I missing? I tried looking in the archives with no luck :( > > Cheers!! > Helmuth > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
