Hey everyone,
For the sake of completeness and mailing list documentation, here's the snippet
of code I'm using in my template to send an email to each new CC alerting them
that they've been added to the ticket. The same code would work any time a new
watcher is added to a ticket. If you use OldValue instead, I think it would
also work for notifying watchers that they've been removed from a ticket.
To: {
my $watcherid = $Transaction->NewValue;
my $user = RT::User->new( $RT::SystemUser );
$user->Load( $watcherid );
$user->EmailAddress;
}
Subject: New RFC: {$Ticket->Subject}
The $watcherid value is the user id of the person added as CC. Thanks to
everyone who responded to my original question.
-Tim
--
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us
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