On 11/5/07, Tim Wilson <[EMAIL PROTECTED]> wrote:
> >>> On Mon, Nov 5, 2007 at 2:14 PM, in message <[EMAIL PROTECTED]>,
> Matt Westfall <[EMAIL PROTECTED]> wrote:
> > -----BEGIN PGP SIGNED MESSAGE-----
>
> > There are two TransactionObj there. So would
> >
> > unless ( $self->TransactionObj->Type eq "Resolved" &&
> > $self->TransactionObj->Field == FIELD_ID )
> > { return 0; }
> >
> > return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
> > /Yes/i;
> >
> > 1;
> >
> >
> > The first check would 1) ensure that the ticket is being resolved &&
> > That the CustomField is Set.
> >
> > Then if Followup is Yes, it would then return 1?
> >
> > What is the purpose of self->transactionobj->Field == ####??
>
> Check the next paragraph on the wiki for the explanation:
>
> --snip--
> where FIELD_ID is the numeric ID of the particular custom field,
> CUSTOM_FIELD_NAME is the name of the custom field, and CUSTOM_FIELD_VALUE is
> the text you want to match. Get the FIELD_ID by browsing to the custom
> field's configuration screen in RT and looking at the URL. The end of the URL
> will contain the numeric ID of the custom field.
> --snip--
>
> FIELD_ID is a numeric value that you need to find by inspecting the URL in
> the browser.
>
> -Tim
>
Tim,
In this context FIELD_ID doesn't make sense. It's not set on a Resolve
transaction object.
-Todd
>
> --
> Tim Wilson, Director of Technology
> Buffalo-Hanover-Montrose Schools
> 214 1st Ave NE Buffalo, MN 55313
> ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us
>
>
>
>
>
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