Matt,
Make sure the stage is set to "TransactionBatch". Then, if the Custom
Field is supposed to have already been modified BEFORE the transaction
to resolve, you might try something like this:
# condition execution on trans new status & ticket Custom Field value
my $ticket = $self->TicketObj;
my $trans = $self->TransactionObj;
return ($trans->Type eq "Status" &&
$trans->NewValue eq "resolved" &&
$ticket->FirstCustomFieldValue('Your CF Name') eq "whatever");
If both are to happen at the same time, then try this:
# condition execution on trans new status & new trans Custom Field value
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id,
Name => "Your CF Name");
return 0 unless $cf->id;
if ($trans->Field == $cf->id &&
$trans->NewValue eq "whatever")
{
return 0 unless ($trans->Type eq "Status" &&
$trans->NewValue eq "resolved")
}
}
return 0;
Hope this helps.
Kenn
LBNL
On 11/5/2007 12:14 PM, Matt Westfall wrote:
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There are two TransactionObj there. So would
unless ( $self->TransactionObj->Type eq "Resolved" &&
$self->TransactionObj->Field == FIELD_ID )
{ return 0; }
return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
/Yes/i;
1;
The first check would 1) ensure that the ticket is being resolved &&
That the CustomField is Set.
Then if Followup is Yes, it would then return 1?
What is the purpose of self->transactionobj->Field == ####??
Should I just be checking for if it's Resolved, and if so, checking value?
Thanks,
Matt
Tim Wilson wrote:
On Mon, Nov 5, 2007 at 1:41 PM, in message <[EMAIL PROTECTED]>,
Matt Westfall <[EMAIL PROTECTED]> wrote:
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I did see that page on the Wiki. However, I am trying to take an action
when the ticket is resolved, and if a custom field is something.
On this part...
unless (
( $self->TransactionObj->Type eq "CustomField"
&& $self->TransactionObj->Field == FIELD_ID )
|| $self->TransactionObj->Type eq "Create"
) {
return 0;
}
return 0 unless $self->TicketObj->FirstCustomFieldValue('CUSTOM_FIELD_NAME') =~
/CUSTOM_FIELD_VALUE/i;
1;
You could probaby change the TransactionObj type to "Resolved."
-Tim
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