Wouter van den Bergh wrote:
Hi,
I would like to add extra ticket status options besides new, open,
stalled, closed, resolved etc.
I’ve been searching the net on how to do this, but I cannot find any
ware on how to do this.
Can any one push me in the right direction?
These can be added throught RT_SiteConfig.pm for directions see below or
RT_Config.pm
===
# {{{ Miscellaneous RT Settings
# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly. The statuses you add must be no longer than
# 10 characters.
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
===
Joop
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