That worked like a charm! Thanks a lot! Met vriendelijke groet,
Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05 [EMAIL PROTECTED] -----Original Message----- From: Joop [mailto:[EMAIL PROTECTED] Sent: donderdag 22 november 2007 9:09 To: Wouter van den Bergh Cc: [email protected] Subject: Re: [rt-users] RE: SLA timers? Wouter van den Bergh wrote: > Hi, > > I would like to add extra ticket status options besides new, open, > stalled, closed, resolved etc. > I've been searching the net on how to do this, but I cannot find any > ware on how to do this. > > Can any one push me in the right direction? These can be added throught RT_SiteConfig.pm for directions see below or RT_Config.pm === # {{{ Miscellaneous RT Settings # You can define new statuses and even reorder existing statuses here. # WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT # will break horribly. The statuses you add must be no longer than # 10 characters. @ActiveStatus = qw(new open stalled) unless @ActiveStatus; @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus; === Joop _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
