Hi Wouter,
since there was no answer to it yet:
Have a look at http://wiki.bestpractical.com/view/CustomStatuses.
My boss didn't like the idea of a custom field including additional
ticket statuses so I added some to the default ones. I also modified RT
to show tickets with those custom statuses in "RT at a glance" since by
default there are only tickets with statuses new and open shown by RT.
Unfortunately I'm very busy with other tasks right now but when I have
the time I will add a short tutorial to our internal knowledge base and
will also publish it in the wiki about that since I haven't seen
anything like that there yet.
Best,
Ben
Wouter van den Bergh schrieb:
Hi,
I would like to add extra ticket status options besides new, open,
stalled, closed, resolved etc.
I’ve been searching the net on how to do this, but I cannot find any
ware on how to do this.
Can any one push me in the right direction?
Cheers,
Met vriendelijke groet,
Wouter van den Bergh, Customer Support Engineer 2nd Line
Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>
Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
Fax: +31 (0)20 798 98 05
[EMAIL PROTECTED]
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