Per the RT Config file: # By default, RT doesn't notify the person who performs an update, as they # already know what they've done. If you'd like to change this behaviour, # Set $NotifyActor to 1
Set($NotifyActor, 0); Change the setting in your RT_SiteConfig.pm file NOT RT_Config.pm Also, this is a great place to look for info: http://www.gossamer-threads.com/lists/rt/users/ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Juszczak Sent: Monday, November 26, 2007 3:25 PM To: [EMAIL PROTECTED] Subject: [rt-users] Copies of own messages We would like to receive copies of our own updates to RT tickets. In other words, right now, if I reply to an RT ticket via email or web, it will send a copy to all other subscribers but myself. I'd also like to receive a copy of what I had just sent. I assume this is code changing logic (Removing the logic that checks to see whether or not I am the originator of an update as it is notifying subscribers of a ticket (I believe we are all listed as AdminCC's)). Is there a way to do this? Code change? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
