On Mon, 2007-11-26 at 15:24 -0500, Matt Juszczak wrote: > We would like to receive copies of our own updates to RT tickets. > > In other words, right now, if I reply to an RT ticket via email or web, it > will send a copy to all other subscribers but myself. I'd also like to > receive a copy of what I had just sent.
See the $NotifyActor config option in your RT_SiteConfig.pm file. Currently this is a global option, but according to the RT wiki, a per user notify preference is going into RT-3.7. > I assume this is code changing logic (Removing the logic that checks to > see whether or not I am the originator of an update as it is notifying > subscribers of a ticket (I believe we are all listed as AdminCC's)). > > Is there a way to do this? Code change? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- /------------------------------------------------------------------\ | Jason A. Smith Email: [EMAIL PROTECTED] | | Atlas Computing Facility, Bldg. 510M Phone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \------------------------------------------------------------------/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
