Hello.
We have a ticket with confidential information that was accidentally
posted to our queue in RT. I changed the status of this ticket to
"deleted". However, since our techs may have seen the initial ticket
and they know the number, if you do a search on that ticket number, you
can still bring up the ticket and view the confidential comments.
How can I permanently purge this ticket from the database?
Thank you,
--
Debra Deyette
Network and Computer Support Supervisor
Santa Barbara County Education Office
805.964.4710 x5207
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