Thanks to all. RTx::Shredder sounds like just what I need...
Todd Chapman wrote:
Debra,
RTx::Shredder
http://search.cpan.org/author/RUZ/RTx-Shredder-0.07/lib/RTx/Shredder.pm
-Todd
On 11/28/07, Debra Deyette <[EMAIL PROTECTED]> wrote:
Hello.
We have a ticket with confidential information that was accidentally
posted to our queue in RT. I changed the status of this ticket to
"deleted". However, since our techs may have seen the initial ticket
and they know the number, if you do a search on that ticket number, you
can still bring up the ticket and view the confidential comments.
How can I permanently purge this ticket from the database?
Thank you,
--
Debra Deyette
Network and Computer Support Supervisor
Santa Barbara County Education Office
805.964.4710 x5207
_______________________________________________
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--
Debra Deyette
Network and Computer Support Supervisor
Santa Barbara County Education Office
805.964.4710 x5207
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
