Debra, RTx::Shredder
http://search.cpan.org/author/RUZ/RTx-Shredder-0.07/lib/RTx/Shredder.pm -Todd On 11/28/07, Debra Deyette <[EMAIL PROTECTED]> wrote: > Hello. > > We have a ticket with confidential information that was accidentally > posted to our queue in RT. I changed the status of this ticket to > "deleted". However, since our techs may have seen the initial ticket > and they know the number, if you do a search on that ticket number, you > can still bring up the ticket and view the confidential comments. > > How can I permanently purge this ticket from the database? > > Thank you, > > -- > Debra Deyette > > Network and Computer Support Supervisor > Santa Barbara County Education Office > > 805.964.4710 x5207 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
