Thank you. That's what I was referring to.
Kenn
LBNL
On 11/30/2007 12:17 PM, Todd Chapman wrote:
I doubt your patch would be accepted by Jesse. Chances are this isn't
a result of some mistake. I'm willing to be that in his view Comment
and Reply both modify the ticket so the ability to do those things is
implied by the ModifyTicket right. I would recommend doing an _Local
overlay to accomplish what you want.
Come to think of it, when a ticket is replied to there are other
fields in the ticket that are updated. Certain timestamp fields and
also TimeWorked I think. Those would all fail if you could reply to
the ticket but not modify it.
-Todd
On 11/30/07, Max Clark <[EMAIL PROTECTED]> wrote:
:) Fantastic! So I guess this means that I get to learn alot about the
internals of RT as I prepare a large patch.
On Nov 30, 2007 11:50 AM, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
Max,
Well, good news for you, ModifyTicket also inherits CommentOnTicket and
I think even DeleteTicket.
Kenn
LBNL
On 11/30/2007 11:14 AM, Max Clark wrote:
Why would it be considered a bug? Wouldn't the person making changes be
a person of interest? Wouldn't any person of interest want to know what
is going on about a ticket?
What has that have to do with the rights to ReplyToTicket? I am not
talking about Watcher, AdminCC, or CC privileges here. I am talking
about the right for a user to reply to a ticket and send
correspondence. To me ModifyTicket != ReplyToTicket just like it
shouldn't mean CommentOnTicket or DeleteTicket and that's why I
perceive this as a bug.
My permissions requirements for this Queue are straightforward. I need
to assign rights for a group to view, modify (reassign, move,
associate, close), and comment on a ticket. This should be
accomplished by setting CommentOnTicket, ModifyTicket, OwnTicket,
SeeQueue, ShowTicket, ShowTicketComments, StealTicket, TakeTicket,
Watch, and WatchAsAdminCc. What was discovered is that ModifyTicket
inherits ReplyToTicket rights which should not happen.
-Max
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