Max,
Why would it be considered a bug? Wouldn't the person making changes be
a person of interest? Wouldn't any person of interest want to know what
is going on about a ticket?
Kenn
LBNL
On 11/30/2007 10:26 AM, Max Clark wrote:
Isn't this a bug? Or is it really intended for ModifyTicket to have
ReplyToTicket rights?
-Max
(Patch attached)
On Nov 30, 2007 5:41 AM, Todd Chapman <[EMAIL PROTECTED]> wrote:
Max,
I just reviewed the relevant RT code:
sub Correspond {
my $self = shift;
my %args = ( CcMessageTo => undef,
BccMessageTo => undef,
MIMEObj => undef,
Content => undef,
TimeTaken => 0,
@_ );
unless ( ( $self->CurrentUserHasRight('ReplyToTicket') )
or ( $self->CurrentUserHasRight('ModifyTicket') ) ) {
return ( 0, $self->loc("Permission Denied"), undef );
}
As you can see, ModifyTicket is all you need to reply to a ticket. I
don't know why that is but you could change the code.
On 11/29/07, Max Clark <[EMAIL PROTECTED]> wrote:
Todd,
Great tool - unfortunately the display show the rights that I expect
to see - no user or group has ReplyToTicket rights on this queue. What
else should I be looking at?
Thanks,
Max
On 11/29/07, Todd Chapman <[EMAIL PROTECTED]> wrote:
The extension RTx::RightsMatrix can help you understand how any
individual has gained rights in RT. Plus, the author is a really cool
guy. ;)
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
On 11/29/07, Max Clark <[EMAIL PROTECTED]> wrote:
Okay - I can live with the links still appearing, but I can reply
(correspond) on the ticket even without the ReplyToTicket permission.
That is a problem.
On Nov 29, 2007 2:48 PM, Todd Chapman <[EMAIL PROTECTED]> wrote:
Permissions are not checked when rendering the links, only when the
action is attempted.
On 11/29/07, Max Clark <[EMAIL PROTECTED]> wrote:
Hello,
I want to assign permissions for a group to be able to manage tickets
in a queue and comment on them but not reply. I've assigned the group
the following rights on the queue:
CommentOnTicket
CreateTicket
DeleteTicket
OwnTicket
SeeQueue
ShowOutgoingEmail
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
Watch
WatchAsAdminCc
(Note absense of "ReplyToTicket")
However when I login as a user in this group and view a ticket I still
see options/links to and the ability to reply. What am I missing here?
Thanks,
Max
(I'm running version 3.6.5)
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
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Commercial support: [EMAIL PROTECTED]
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