:) Fantastic! So I guess this means that I get to learn alot about the internals of RT as I prepare a large patch.
On Nov 30, 2007 11:50 AM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > Max, > > > Well, good news for you, ModifyTicket also inherits CommentOnTicket > and > I think even DeleteTicket. > > > Kenn > LBNL > > > On 11/30/2007 11:14 AM, Max Clark wrote: > >> Why would it be considered a bug? Wouldn't the person making changes be > >> a person of interest? Wouldn't any person of interest want to know what > >> is going on about a ticket? > > > > What has that have to do with the rights to ReplyToTicket? I am not > > talking about Watcher, AdminCC, or CC privileges here. I am talking > > about the right for a user to reply to a ticket and send > > correspondence. To me ModifyTicket != ReplyToTicket just like it > > shouldn't mean CommentOnTicket or DeleteTicket and that's why I > > perceive this as a bug. > > > > My permissions requirements for this Queue are straightforward. I need > > to assign rights for a group to view, modify (reassign, move, > > associate, close), and comment on a ticket. This should be > > accomplished by setting CommentOnTicket, ModifyTicket, OwnTicket, > > SeeQueue, ShowTicket, ShowTicketComments, StealTicket, TakeTicket, > > Watch, and WatchAsAdminCc. What was discovered is that ModifyTicket > > inherits ReplyToTicket rights which should not happen. > > > > -Max > > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
