Hi David,
this did not the trick, the attachment is stored in the ticket
But not send out per mail.
My resolve template:
-------------------------------------
Subject: Resolved: {$Ticket->Subject}
RT-Attach-Message: yes
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
--------------------------------------
My correspondence template:
------------------------------------------
X-RT-Queue: {$Ticket->QueueObj->Name}
RT-Attach-Message: yes
[{$rtname} #{$Ticket->id()}]
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
--------------------------------------------
Regards Holger.
-----Ursprüngliche Nachricht-----
Von: David Hobley [mailto:[EMAIL PROTECTED]
Gesendet: Dienstag, 4. Dezember 2007 23:44
An: Holger Haase
Cc: [email protected]
Betreff: Re: [rt-users] Attachments on reply
Holger,
In the template you use for the messages, you need to include:
RT-Attach-Message: yes
to ensure that Attachments get sent.
Cheers,
David
On 05/12/2007, at 3:07 AM, Holger Haase wrote:
> Is there anybody out there wha can tell me a solution.
> Why are attachments that I add to a reply or when resolving a ticket
> in the WebUI are not send out by mail? We need this.
> Regards
> Holger.
>
> ------------------------------
>
> Message: 3
> Date: Sun, 2 Dec 2007 10:08:03 +0100
> From: "Holger Haase" <[EMAIL PROTECTED]>
> Subject: [rt-users] Attachments on reply
> To: <[email protected]>
> Message-ID:
>
> <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="utf-8"
>
> Hi all,
>
> Is there any way forwarding attachments when replying in addition to
> store them in the ticket?
> I use RT3.4.6
>
> Thanks in advance,
> Holger.
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_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
