Joop schrieb:
Alexander Rudolf Gruber wrote:
*Hi Everyone,
*
I've got a serious problem with our RT installation, which has worked
smoothly for over 6 months and then stopped sending emails (any kind
of emails: corresponcende, cc, owner change notifications etc.)
The weird thing is that there where no prior changes in queues, no
new users and no modification of rights.
I've looked through the mailing archives of this list and found some
postings of similar problems but could not derive a solution for my
case.
Can you send email (directly using either sendmail or what you have
installed) from that box to the in RT indicated recipients?
This will indicate whether RT or the system/mail is at fault.
Further: disk full?, mail relaying?, just the obvious.
It's a VE where nothing else is running. It has 4.3 GB more diskspace
and memory to spare. Sending mail via commandline "mail" works (via.
Exim/Sendmail).
The RT-System has been sending mail until recently ... began working
instable (it worked one day and didn't on the next) and then one day it
just stopped completely.
The weird thing is that usually I was told something like "Message
recorded" and "Outgoing Message recorded" (or something) when updating a
ticket with mail-action and I saw the outgoing mail + mailbody in the
Ticket but that just stopped - there is nothing shown there anymore. If
my memory servers me right it did not say anything about the outgoing
mail on ticket-update either recently, it just showed the mail in the
ticket (so I knew it was sent). In this case the /var/log/messages also
looked funny.
That was after changing the: organization setting to rt.abaton.at in the
RT_SiteConfig.pm:
Dec 12 12:42:42 rt RT: Successful login for gruber from 192.168.80.23
(/usr/share/request-tracker3.6/html/autohandler:244)
Dec 12 12:42:55 rt RT: Use of uninitialized value in substitution (s///)
at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 617.
(/usr/share/request-tracker3.6/l
ib/RT/Interface/Web.pm:617)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> #429/6351 - Scrip
5 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> #429/6351 - Scrip
6 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> sent To:
[EMAIL PROTECTED]
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:325)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> #429/6351 - Scrip
7 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> #429/6351 - Scrip
15 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:43:56 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250
)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> #429/6353 - Scrip
5 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250
)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> #429/6353 - Scrip
6 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250
)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> #429/6353 - Scrip
7 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250
)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> #429/6353 - Scrip
15 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:46:27 rt RT:
<[EMAIL PROTECTED]> sent To:
[EMAIL PROTECTED]
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm
:325)
Dec 12 12:49:31 rt RT:
<[EMAIL PROTECTED]> #429/6355 - Scrip
2 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:49:31 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Dec 12 12:49:58 rt RT:
<[EMAIL PROTECTED]> #429/6356 - Scrip
2 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:49:58 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Dec 12 12:50:06 rt RT: Use of uninitialized value in substitution (s///)
at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 617.
(/usr/share/request-tracker3.6/l
ib/RT/Interface/Web.pm:617)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> #429/6358 - Scrip 5
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> No recipients found.
Not sending. (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> #429/6358 - Scrip 6
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> sent To:
[EMAIL PROTECTED]
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:325)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> #429/6358 - Scrip 7
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> sent Cc:
[EMAIL PROTECTED]
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:325)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> #429/6358 - Scrip
15 (/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:238)
Dec 12 12:50:33 rt RT:
<[EMAIL PROTECTED]> No recipients
found. Not sending.
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:250)
It was sending mail for a short periode of time then.
2 Days later it stopped working again.
It says that a message will be sent to the email-address, but it simply
does nothing.
Joop
If you need any more information please tell me.
Thanks!
Alexander R. Gruber
--
______________________________________
Alexander Rudolf Gruber
abaton EDV-Dienstleistungs GmbH
______________________________________
Wielandgasse 14-16/IV/B11 A-8010 Graz
Mariahilfer Straße 1d/13 A-1060 Wien
LG f. ZRS Graz, FN202006v, ATU52569000
Tel: +43 (0) 316/817 896-0 Fax: DW 70
www.abaton.at [EMAIL PROTECTED]
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