Thanks for the many replies everyone and a happy new year 2008!
I've been away over the holidays and now I'm trying to resolve that
matter for good :-)
My replies to the respective postings are below.
Best wishes and thanks for your help!
Alexander
PS: I messed up my first posting of that message sending it to
[EMAIL PROTECTED] instead of
[email protected] (copied the wrong address).
Benjamin Weser schrieb:
We had the problem of RT not sending mails to anybody too. But I don't
think that there were messages about that in rt.log because the fault
was that somebody changed the IP of the mailserver. So all mails sent
by RT stayed in the spool of postfix unless I corrected the postfix
configuration with the new IP address of the mailserver. Unfortunately
I can't check the logfile anymore because it doesn't contain
information from this time anymore. But maybe that's another part of
the system where you can have a look at. Good luck!
Ben
Ben,
it seems I can't pinpoint the problem at all. Just today the system sent
mail - initiated by the scrip that notifies the owner of a ticket of any
changes (meaning the RT-System CAN send mail). Still it fails to send
mail regarding correspondence or any CC types. The frustrating thing is
that the system tells me that mail will be sent to the listed recipients
- so it looks like the scrips are working as they should - it just
doesn't do it for whatever reason.
Kenneth Crocker schrieb:
Stephen,
AAAAAHHHHHHH! Kool. I just learned something. Then I really can't
see why RT can't find a recipient unless there is some disconnection
between what RT is looking for and where it looks for it. Alexander
said there were no changes to RT. The scrips are triggering, RT is
looking, nothing is found, no email goes out, but probably would have
if RT had found a recipient. I'm sure he checked the "organization"
set to the DNS name of the host" problem from before. I'm at a loss,
but that's no big surprise since I am just now getting to learn about
the "internals" of RT. Hope someone has an idea that works for him.
Kenn
LBNL
On 12/20/2007 10:44 AM, Stephen Turner wrote:
At Thursday 12/20/2007 01:26 PM, Kenneth Crocker wrote:
Alexander,
I agree. If RT could not access the DB, then a lot of
things would not be working. However, my point was really that
based on the content of the error message, RT thinks that it hasn't
FOUND the recipient. There could, and probably are, many possible
reasons for that. Perhaps after accessing the DB, the data gets
lost in transition or put into an area that got misnamed or is not
accessible for some reason. I am not a "Systems" guy when it comes
to playing with those technologies (UNIX, ORACLE, MySQL, etc.), but
I have been in the business for a long time and my debugging skills
tell me that RT is having trouble with either capturing the data or
finding/recognizing it after it has been captured/found/stored.
Somewhere in that process, the data is either getting lost or it
becomes unrecognizable, ergo the error message you're getting.
Sorry I can't be of more help. I am REALLY interested in what you
DO find when you get the problem resolved. Best of luck.
Kenn
LBNL
Kenn,
well ... I don't have much of a clue what to do next at all. I can try
and upgrade to the newest version and see if that makes things better in
any way. If that fails I could try tracing the error maybe I'll be able
to find whats wrong. If that doesn't get me anywhere either I guess I'll
clone the VE and raise a new instance of RT and switch that with the
broken one as soon as everything is configured as it should be.
I'll let you know in any case what I did as soon as that problem is
resolved.
The "No recipients found" message just means that the scrip decided
that nobody should receive mail for this transaction - it doesn't
mean that data is missing or corrupt. For example - if you have a
scrip with action 'Notify AdminCcs' and there are no AdminCcs for
the ticket or queue, you'll see this message in the log.
Steve
Steve,
as mentioned above, the system tells me that mail will be sent to
following addresses and it offers me an option to supress the sending
(lower part of the correspondence form). It just does not do anything
apart from recording a message to the RT-Log, like a comment with no
email sent - and I get the message in the systemlog that there are no
recipients found.
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______________________________________
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abaton EDV-Dienstleistungs GmbH
______________________________________
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