Stephen,
AAAAAHHHHHHH! Kool. I just learned something. Then I really can't see
why RT can't find a recipient unless there is some disconnection between
what RT is looking for and where it looks for it. Alexander said there
were no changes to RT. The scrips are triggering, RT is looking, nothing
is found, no email goes out, but probably would have if RT had found a
recipient. I'm sure he checked the "organization" set to the DNS name of
the host" problem from before. I'm at a loss, but that's no big surprise
since I am just now getting to learn about the "internals" of RT. Hope
someone has an idea that works for him.
Kenn
LBNL
On 12/20/2007 10:44 AM, Stephen Turner wrote:
At Thursday 12/20/2007 01:26 PM, Kenneth Crocker wrote:
Alexander,
I agree. If RT could not access the DB, then a lot of things
would not be working. However, my point was really that based on the
content of the error message, RT thinks that it hasn't FOUND the
recipient. There could, and probably are, many possible reasons for
that. Perhaps after accessing the DB, the data gets lost in transition
or put into an area that got misnamed or is not accessible for some
reason. I am not a "Systems" guy when it comes to playing with those
technologies (UNIX, ORACLE, MySQL, etc.), but I have been in the
business for a long time and my debugging skills tell me that RT is
having trouble with either capturing the data or finding/recognizing
it after it has been captured/found/stored. Somewhere in that process,
the data is either getting lost or it becomes unrecognizable, ergo the
error message you're getting. Sorry I can't be of more help. I am
REALLY interested in what you DO find when you get the problem
resolved. Best of luck.
Kenn
LBNL
The "No recipients found" message just means that the scrip decided that
nobody should receive mail for this transaction - it doesn't mean that
data is missing or corrupt. For example - if you have a scrip with
action 'Notify AdminCcs' and there are no AdminCcs for the ticket or
queue, you'll see this message in the log.
Steve
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