Think we solved it. If you respond to a ticket that you generated the
request for, it doesn't send you mail. Is that correct?
Steve
On Jan 8, 2008, at 4:20 PM, Steve Cochran wrote:
A little more info. Did some additional testing and a second account
that was known to RT but wasn't "privileged" received a response
correctly.
Is there any differences how the system would respond to a request
generated by a "privileged" user?
Steve
On Jan 8, 2008, at 2:54 PM, Steve Cochran wrote:
Working with a clean install of 3.6.3 on FC 7, running into a
problem with outgoing email. Using the default config of sendmail
pipe.
Scrip 6, which is the default send email to requester, is failing
with error: no recipients found. This was with email coming from a
internal account that also has an account in RT. Looking at the
full headers showed no To: field, so I can see why the SendEmail
package is failing to find a recipient. The user that send does
show as having a valid email in their user profile.
Testing with unknown (to RT), local account on the linux server: a
response did go out and full headers looked normal in the ticket.
Any idea why the outgoing mail might be failing to correctly
generate a recipient?
Steve
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31,
we'll take
up to 20 percent off the price. This sale won't last long, so get
in touch today. Email us at [EMAIL PROTECTED] or call us at
+1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31,
we'll take
up to 20 percent off the price. This sale won't last long, so get in
touch today. Email us at [EMAIL PROTECTED] or call us at +1
617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
