Look into NotifyActor. I bet if you set it to 1, in RT_SiteConfig.pm, it'll do what you want.
On Jan 8, 2008 3:26 PM, Steve Cochran <[EMAIL PROTECTED]> wrote: > > Think we solved it. If you respond to a ticket that you generated the > request for, it doesn't send you mail. Is that correct? > > Steve > > On Jan 8, 2008, at 4:20 PM, Steve Cochran wrote: > > > > > A little more info. Did some additional testing and a second account > > that was known to RT but wasn't "privileged" received a response > > correctly. > > > > Is there any differences how the system would respond to a request > > generated by a "privileged" user? > > > > Steve > > > > On Jan 8, 2008, at 2:54 PM, Steve Cochran wrote: > > > >> > >> Working with a clean install of 3.6.3 on FC 7, running into a > >> problem with outgoing email. Using the default config of sendmail > >> pipe. > >> > >> Scrip 6, which is the default send email to requester, is failing > >> with error: no recipients found. This was with email coming from a > >> internal account that also has an account in RT. Looking at the > >> full headers showed no To: field, so I can see why the SendEmail > >> package is failing to find a recipient. The user that send does > >> show as having a valid email in their user profile. > >> > >> Testing with unknown (to RT), local account on the linux server: a > >> response did go out and full headers looked normal in the ticket. > >> > >> Any idea why the outgoing mail might be failing to correctly > >> generate a recipient? > >> > >> Steve > >> _______________________________________________ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > >> > >> If you sign up for a new RT support contract before December 31, > >> we'll take > >> up to 20 percent off the price. This sale won't last long, so get > >> in touch today. Email us at [EMAIL PROTECTED] or call us at > >> +1 617 812 0745. > >> > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: [EMAIL PROTECTED] > >> > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly > >> Media.Buy a copy at http://rtbook.bestpractical.com > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > > If you sign up for a new RT support contract before December 31, > > we'll take > > up to 20 percent off the price. This sale won't last long, so get in > > touch today. Email us at [EMAIL PROTECTED] or call us at +1 > > 617 812 0745. > > > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly > > Media.Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll > take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
