Tom,
If you can put them all in one group, or if they are already in groups
that only have "takers" as members, then list the group(s) in the
Watchers: "CC" of the appropriate queues. Then all you need do is create
a notification scrip for "OnCreate" to "Notify CC's". That would work.
How do you plan to maintain the membership of this "Takers" group?
Kenn
LBNL
On 1/11/2008 9:23 AM, Tom H wrote:
Hi,
I want to give all the users who can "TakeTicket" the opportunity to do
so, by notifying them. But I don't want to add them to the AdminCC list
as they would get far too much mail.
So I want to create a custom scrip which "On Create", searches for all
the users who have "TakeTicket" right, and send them a Template email
notifying them.
I haven't the foggiest how to start to do this, and the wiki seems to be
partially down at the moment, or at least very slowat the mo.
Thanks,
T.
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