Kenneth Crocker wrote: > Tom, > > If you can put them all in one group, or if they are already in > groups that only have "takers" as members, then list the group(s) in the > Watchers: "CC" of the appropriate queues. Then all you need do is create > a notification scrip for "OnCreate" to "Notify CC's". That would work. > How do you plan to maintain the membership of this "Takers" group?
Hi, I see what you mean now, If I removed the following global script; " (no value) On Correspond Notify Requestors and Ccs with template Correspondence" And replaced it with the following; " (no value) On Correspond Notify Requestors with template Correspondence" and " (no value) On Create Notify cs with template Correspondence" And added my "project A group" to the watchers list for "project A queue", then the CC list would only be notified of new tickets, and not get all the correspondence!!! I guess I was hoping not to mess with the default watchers CC list - but as I have not plans to use it currently, that makes for a neat solution. (I think I have got that correctly?) Thanks, Tom Hodder _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com