Tom,
You might want to use a different template for the "onCreate" scrip.
Kenn
LBNL
On 1/11/2008 10:41 PM, Tom H wrote:
Kenneth Crocker wrote:
Tom,
If you can put them all in one group, or if they are already in
groups that only have "takers" as members, then list the group(s) in the
Watchers: "CC" of the appropriate queues. Then all you need do is create
a notification scrip for "OnCreate" to "Notify CC's". That would work.
How do you plan to maintain the membership of this "Takers" group?
Hi,
I see what you mean now, If I removed the following global script;
" (no value)
On Correspond Notify Requestors and Ccs with template Correspondence"
And replaced it with the following;
" (no value)
On Correspond Notify Requestors with template Correspondence"
and
" (no value)
On Create Notify cs with template Correspondence"
And added my "project A group" to the watchers list for "project A
queue", then the CC list would only be notified of new tickets, and not
get all the correspondence!!!
I guess I was hoping not to mess with the default watchers CC list - but
as I have not plans to use it currently, that makes for a neat solution.
(I think I have got that correctly?)
Thanks,
Tom Hodder
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