The part that worries me is finding the correct transaction id. Would be a great queue wide option to default to quoting the previous message by default.
Does the ticket object have a last correspondence element? Or more generally, where's the best place to find an overview of the Ticket class? On Jan 28, 2008, at 10:29 AM, Emmanuel Lacour wrote: > On Mon, Jan 28, 2008 at 09:43:58AM -0500, Steve Cochran wrote: >> >> Has anyone modified RT to automatically quote the last correspondence >> when using the Reply link from the Tab bar? Didn't see anything on >> the >> wiki. >> > > You have to modify a litle bit Ticket/Elements/Tab for example, to get > the last transaction id for the current ticket and add the option > QuoteTransaction=this_id to Ticket/Update.html?Action=Respond&id=" . > $id > > Or if you wan't this for all respond/comment to a ticket without > explicit QuoteTransaction option, do it directly in Ticket/ > Update.html. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
