On the queue or globally? If they are disabled globally, make sure you don't have queue-specfic scrips (we disable global and make queue-specific so that not all scrips run on all queues). Set the ones you wish to use, either globally or per-queue, to TransactionCreate to enable them.
Jeffrey Lee wrote: > Seems that all the scrips are not set to disabled. > > -Jeff > > -----Original Message----- > From: Drew Barnes [mailto:[EMAIL PROTECTED] > Sent: Thursday, January 31, 2008 3:10 PM > To: Jeffrey Lee > Cc: [email protected] > Subject: Re: [rt-users] e-mail not working > > Stage, not mode. Edit the scrip in the UI and check that the stage is not > set to Disabled. > > Jeffrey Lee wrote: > >> How would I check if it is in disabled mode? >> >> -Jeff >> >> -----Original Message----- >> From: Drew Barnes [mailto:[EMAIL PROTECTED] >> Sent: Thursday, January 31, 2008 2:05 PM >> To: Jeffrey Lee >> Cc: [email protected] >> Subject: Re: [rt-users] e-mail not working >> >> Have you checked to make sure scrips are not in disabled mode? >> >> Jeffrey Lee wrote: >> >> >>> Hi guys, >>> >>> So I finally got Rt up and running but i am having problems with the >>> outgoing e-mail. The only time RT will send an e-mail is if I >>> manually type an e-mail within the CC field of a ticket and update >>> it. It will not send to a requestor nor a user when they are assigned a >>> > ticket. > >>> This is probably a simple fix. Any ideas? >>> >>> -Jeff >>> --------------------------------------------------------------------- >>> - >>> -- >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com Commercial support: >>> [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >> >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
