Here is what I would like to do, but I am not sure if the approach I am taking
is one that makes sense or if I should be going about it a different way, so I
thought I would ask ☺
Idea for how I would like it to work
Caller 1 calls in on Issue A (Ticket #XXXX)
-->Ticket Created
-->Ticket Gets Resolved
-->Caller 1 Calls in on Issue B (Sub/Child Ticket of Original Ticket)
-->Ticket Created
-->Ticket Gets Resolved
-->Caller 1 Calls in on Issue C (Sub/Child Ticket of Original Ticket)
-->Ticket Created
-->Ticket Gets Resolved
Caller 2 calls in on Issue A (Ticket #XXXY)
-->Ticket Created
-->Ticket Gets Resolved
-->Caller 2 Calls in on Issue B (Sub/Child Ticket of Original Ticket)
-->Ticket Created
-->Ticket Gets Resolved
-->Caller 2 Calls in on Issue C (Sub/Child Ticket of Original Ticket)
-->Ticket Created
-->Ticket Gets Resolved
The idea is that when we create a ticket for a given user, each additional
ticket will refer to the original ticket. So I am thinking that Child Tickets
would be the best way to do this. Am I correct, or am I barking up the wrong
tree?
Thanks In Advance
Greg Evans
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