Leonid Mamchenkov wrote: > Hello, > > On Feb 5, 2008 7:11 PM, Mike Peachey <[EMAIL PROTECTED]> wrote: >> It certainly doesn't seem to make sense, why use the requestor's first >> ticket as a reference point instead of the requestor account itself? > [...] >> Perhaps if you explained why you were looking at doing it this way - an >> idea as to what you are trying to accomplish.. > > One of the scenarios I can think about (actually one that I am > interested in myself) is when you have a number of clients (company > information with several individuals, phone numbers, etc). You create > a ticket for each each client with some custom fields to store > additional information. Then all requests from the client are created > as child tickets, so that you can have a clear picture of what's going > on by looking at the links of the client ticket. >
Why wouldn't you use User Custom Fields instead of storing the information in a separate ticket for the user? -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
