Hello, On Feb 5, 2008 7:11 PM, Mike Peachey <[EMAIL PROTECTED]> wrote: > It certainly doesn't seem to make sense, why use the requestor's first > ticket as a reference point instead of the requestor account itself? [...] > Perhaps if you explained why you were looking at doing it this way - an > idea as to what you are trying to accomplish..
One of the scenarios I can think about (actually one that I am interested in myself) is when you have a number of clients (company information with several individuals, phone numbers, etc). You create a ticket for each each client with some custom fields to store additional information. Then all requests from the client are created as child tickets, so that you can have a clear picture of what's going on by looking at the links of the client ticket. -- Leonid Mamchenkov _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
