On Feb 5, 2008, at 7:48 PM, Fixer (Robert Smith) wrote: > I can’t seem to get the syntax correct for a User Defined scrip to > change queue on an existing ticket, based on which email address > they send to. I have two queues, [EMAIL PROTECTED] and > [EMAIL PROTECTED] We have an external database that sends emails > based on where a project is in our workflow, so we need the tickets > to drift thru the queues based on emails from the db. > > Any existing scrips or extensions I might be able to look at?
I might be misunderstanding your intent, but can't you use two different mailgate lines in your alias file? post: "|/opt/rt3/bin/rt-mailgate --queue post --action correspond --url http://rt.example.com/"; review: "|/opt/rt3/bin/rt-mailgate --queue review --action correspond --url http://rt.example.com/"; That should start the ticket in the correct queue -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
