How does email get into your RT? We use aliases and the RT mail gateway to get mail sent to different addresses into different queues. That's really standard practice for RT.
On 2/5/08, Fixer (Robert Smith) <[EMAIL PROTECTED]> wrote: > > I can't seem to get the syntax correct for a User Defined scrip to change > queue on an existing ticket, based on which email address they send to. I > have two queues, [EMAIL PROTECTED] and [EMAIL PROTECTED] We have an external > database that sends emails based on where a project is in our workflow, so > we need the tickets to drift thru the queues based on emails from the db. > > Any existing scrips or extensions I might be able to look at? > > > *-- > Robert Smith* | Post Production Manager > (:: +1.800.929.0737 x55 | +1.310.882.5584 fax > 8:: [EMAIL PROTECTED] | AIM:: bigdaddyfix > *:: 6255 Sunset Blvd, 17th Floor, | Hollywood, CA, | 90028 > ::: *http://www.livenation.com* <*http://www.livenation.com/*> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
