On Feb 8, 2008 2:45 AM, Ole Craig <[EMAIL PROTECTED]> wrote: > (RT 3.6.0) > > Do AdminCC users automatically get the ability to correspond with the > Requestor, even when the ReplyToTicket right is de-selected for the > role? If so, why is it selectable at all? No, they don't get unless they have this right via other roles or directly via group membership. I don't remember any bug fix that can be close to the problem you're describing, but 3.6.0 had been released on Jun 15 2006. It's very-very old.
> > I'm trying to restrict things such that only Owners or members of a > specific privileged group can reply directly to customers; we generally > use the AdminCC role as an escalation mechanism with engineering, and > our developers have asked us to make sure that they can't accidentally > reply to customers instead of commenting the ticket. I removed > ReplyToTicket rights for everyone except Owners, Ccs, Requestors, and > our user-defined CSE group, but after some testing it looks like non-CSE > staffmembers can still correspond with the Requestor through RT. (I also > checked using Todd's excellent RightsMatrix tool, and as far as I can > tell nobody has ReplyToTicket who shouldn't.) > > Am I missing something obvious? -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
