On Fri, 2008-02-08 at 03:06 +0300, Ruslan Zakirov wrote: > On Feb 8, 2008 2:45 AM, Ole Craig <[EMAIL PROTECTED]> wrote: > > (RT 3.6.0) > > > > Do AdminCC users automatically get the ability to correspond with > the > > Requestor, even when the ReplyToTicket right is de-selected for the > > role? If so, why is it selectable at all? > No, they don't get unless they have this right via other roles or > directly via group membership. I don't remember any bug fix that can > be close to the problem you're describing, but 3.6.0 had been released > on Jun 15 2006. It's very-very old.
Yup. It's been in production since then, and I've been busy building a support team and haven't had time to upgrade. I have a window scheduled for early March. Glad to hear that the right does control; obviously I've missed an inheritance somewhere. I'll go looking, thanks. -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
