Hi Benjamin, I looked at the wiki and the list before posting, but the problem is that newValue and oldValue attributes are not set in the transaction.
+-------+------------+----------+-----------+-------------+-------+----------+----------+----------------------------+--------------+--------------+------+---------+---------------------+ | id | ObjectType | ObjectId | TimeTaken | Type | Field | OldValue | NewValue | ReferenceType | OldReference | NewReference | Data | Creator | Created | +-------+------------+----------+-----------+-------------+-------+----------+----------+----------------------------+--------------+--------------+------+---------+---------------------+ | 25207 | RT::Ticket | 188 | 0 | CustomField | 323 | NULL | NULL | RT::ObjectCustomFieldValue | NULL | 6992 | NULL | 12 | 2008-02-08 15:05:39 | +-------+------------+----------+-----------+-------------+-------+----------+----------+----------------------------+--------------+--------------+------+---------+---------------------+ There should be a way to get those values within the scrip. How does ticket history transaction get those values to print? # Vie. Feb. 08 16:46:20 2008 root - Valor de "Fase" ha cambiado de 'primera' a 'segunda' Thanks again, Alvaro Muñoz Sánchez Technical Consultant Hewlett Packard Consulting & Integration Phone: 628 13 01 36 E-Mail: [EMAIL PROTECTED] P Antes de imprimir piensa en el medio ambiente -----Original Message----- From: Benjamin Weser [mailto:[EMAIL PROTECTED] Sent: viernes, 08 de febrero de 2008 14:53 To: Munoz, Alvaro Cc: RT Users Subject: Re: [rt-users] COndition on customfield change Alvara, have a look at http://wiki.bestpractical.com/view/Contributions, there are several examples how to read and manipulate the values of CFs via scrips. First you have to look if the transaction was caused by a CF, something like this: unless ( ( $self->TransactionObj->Type eq "CustomField" && $self->TransactionObj->Field == 6 ) || $self->TransactionObj->Type eq "Create" ) { return 0; } Hint: The "6" equals the id of the CF. Then you can test for OldValue and NewValue. Have a look at the examples mentioned above. Best, Ben Munoz, Alvaro schrieb: > Hi there, > > Is there any way to match a customfiled value change from one specific > value to another? > > Transactions of type "CustomField" leave NewValue and OldValue to NULL > so I just can know that the field has changed but not the old and new > values. > In the ticket history you can see both values, can i use those values > from a scrip condition? > > Thanks in advance! > > Alvaro > > ---------------------------------------------------------------------- > -- > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
