On 2/14/08, Jesse Vincent <[EMAIL PROTECTED]> wrote: > Hi Everybody, > > I have an RT hacker working on a new, expanded reporting tool for RT. > While I can't promise that we'll implement _every_ report you want, we > could really use your wishlists. > > What reporting and statistics do you want to get out of RT? >
Jesse, Thanks for taking the time to ask. Some of this may fall outside the scope of the work to be performed but this is what our customer support people want most. * The ability to sum numeric columns. * A count of the number of occurrences of each value for a custom field. ( A chart can give you this but a summary for each custom field displayed would be nice. ) * How about making the concise spreadsheet extension the default output for reports? * PDF output would be awesome! * Tools to analyze the efficiency of communication with requestors, such as number of replies, how many times the ticket was re-opened, etc. * Does CF sorting work in the most recent RT? (we are still on 3.6.3) A big request is for better usability of the search building page. Usage of AND/OR and subclauses can be confusing. It seems simple to me but most people can't figure it out without help. It would be really nice if for example, when adding "Queue = 'foo'" RT would detect if the entry aggregator was "AND" and "Queue = 'bar'" was part of the current subclause and automatically create a new subclause. Maybe that wouldn't work but something that detected what the user wanted instead of making an impossible query would be nice. Thanks! -Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
